Add Live Chat feature
What is it?
Live chat software allows you to engage directly with visitors to your site. It replaces the traditional form based sales pipleline by engaging visitors directly in conversation You can use live chat features to do anything from qualify leads and add visitors to a sales funnel, or create a help desk to answer client questions.
Live chat features now also include very robust bots, that rather than acting as a relay to a form can put you into complicated question/answer work flows. Allowing you to qualify leads without having to be involved in the process.
Why should you care?
For eCommerce websites it’s shown that 9 out of 10 consumers want and expect to be able to talk to stores online. This also cuts down on any delay in making a purchase as questions and concerns are answered instantly.
According to a recent study there is a 10x decrease in your chance of making contact with a lead after the first 5min. Companies are far more likely to have this initial contact when using a live chat feature then by a form or email submission through the site. Live chat also allows you answer concerns and questions around your product or service in real time, vs allowing visitors to talk them self out of what you are offering.
Let us do the work!
- We will help you chose the best live chat service for your website
- Perform all necessary plugin updates to insure there are no conflicts with your chat
- Setup and integrate the chat software within your website
- Test to confirm proper function live chat features through the site
Cost: 1-2 hour
For those who like a good DIY!
Step by step instructions along with some additional insights on comments in general.
Information on adding Captcah to your gravity forms