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Your Shopify Support Plan

This Shopify service is right for you

if you…

Need hands-on assistance with your Shopify site

We’ll be your website partner, helping you execute on all of your initiatives to convert customers. Our Account managers will be able to help execute and guide you every step of the way

Want the added comfort of 24/7 monitoring

Shopify does a lot, but not everything. We’ll be taking extra backups, performing up time monitoring, and making sure that custom code your old developer stuck on your site doesn’t cause any security issues.

Need an emergency line.

If something goes wrong, or unplanned opportunities arise we are here to jump into action making sure your Shopify store gets everything it needs.

How it works and what's included

1. Initial

This is our "get to know you" and tool setup process. During this step, we make ensure you have the basics covered by running a full assessment of your site and specifically looking into the following:

  • Setting up a staging website to manage any changes to your website
  • Configuring our monitoring tools to track DNS status, security threats and update
  • Perform an initial theme and content backup
  • Reviewing the overall construction and code of your theme to identify potential challenges you may encounter in the future
  • Crafting a detailed roadmap that will document the steps necessary for managing your website and tackling your future marketing initiatives

2. Ongoing

Shopify's hosted infrastructure makes it a great platform for small businesses that generally requires little-to-no updates on a regular basis. However, there is always a risk that things could be modified within your store incorrectly. As such, we'll take regular backups of all your core files. This allows you to quickly restore content should someone on your team accidentally delete products, variants, or posts.

3. Dedicated account manager

All of our Shopify clients are assigned a highly-skilled, dedicated Account Manager that will serve as your primary point of contact during our partnership. Your Account Manager will be available to help with all site-related tasks, facilitating all communications, answering any questions and planning all special projects. They'll be available to you via email and phone during our standard business hours. During our work together, your Account Manager will ...

  • Know your website history and business goals, taking that into consideration when planning all projects
  • Make detailed recommendations to help you achieve your goals based on industry best practices
  • Prioritize work within your monthly/yearly budget so that you can get the most value out of your website

Interested in a new store?

Interested in a new store?

Ready to get started?

Want to sign that contract now? Still have a couple lingering questions? Are you thinking, "this is all great but I need a new site"? No problem! Talk to someone on our team and they will answers your questions and point you in the right direction.

Talk to us Now!