What is backup restore?
WhatArmy takes backups of your site daily. This way if you ever make a change or want to go back to how your site worked three months ago – we have the files to do it. We are happy to use that backup to restore the site to a specific point in time, or we can send the files to you!
What is “post update QA”
After a WordPress, plugin, or theme update sometimes there are conflicts and errors that did not exist before. As part of our top tier support plan we will review your website to confirm that no problems appear after an update. If something does happen we will not push the update until a solution is in place to circumvent the error.
What is Domain Monitoring?
Your domain “www.YourName.com” is how people find you on the internet. This name often comes up for renewing and needs to be pointed correctly to your site. Often times people forget to renew, your credit card expires, or the provider updates records without telling you.
We monitor the renewal process and the DNS records to make sure there are no harmful changes and if an edit is made will have the historical records to get your site back up ASAP.
What is the benefit of the Customer Success Manager?
Your dedicated Customer Success Manager is a dedicated person who gets to know you, your digital marketing goals, understands your vision of the future.
Your Customer Success Manager will help you brainstorm solutions, make personalized recommendations, and assist with general site wide strategy and problem solving.
